Staff Meeting in HallwayHow do SOCAT and Case Management Work?


What does the Case Manager do?

The Student Affairs Case Manager works with functioning and at-risk student populations to help create learning environments and experiences that promote and support the cognitive, affective, physical, and social development of the student learner. During a face-to-face meeting with the student, factors contributing to their struggles and other needs are identified. The Case Manager provides linkages, referrals, problem solving, campus office navigation, and advocacy. Often times an "Action Plan" is developed which is geared toward providing the student a road map through the struggles they are facing. The Case Manager may continue working with the student or checking-in throughout the semester or longer if needed.


Is Case Management Confidential?

Case Management is not therapy or counseling so the rules of confidentiality that might apply to medical or mental health treatment don’t really fit. With the exception of a crisis situation, the Case Manager shares information about student behavior on a need-to-know basis. In order to coordinate care, enough information about the student and their needs is shared with other offices or agencies to access the specific services or assistance needed. If a written release is signed by the student, the Case Manager can share additional information. When a student has been referred to the Case Manager through the SOCAT process, the Case Manager will inform the SOCAT review panel that an Action Plan has been developed and whether the student is continuing to follow the steps meant to assist them in USF Success.